Journal of Nursing Theory and Practice

[The relationship of work-related conflicts and burnout among health care workers]

IRINYI Tamás, LAMPEK Kinga, NÉMETH Anikó

MAY 30, 2017

Journal of Nursing Theory and Practice - 2017;30(03)

[The aim of the study was to investigate the relationship of work-related conflicts and burnout; furthermore to reveal the types of reactions to work-related conflicts. Material and Methods: The survey was conducted between June and August of 2016 using a self-constructed online questionnaire. Data were analyzed with SPSS 23.0; Kolmogorov-Smirnov, Shapiro-Wilk, Kruskal-Wallis and Mann-Whitney tests (Bonferroni correction) and Spearman’s rank correlation were applied (p<0.05). Results: Only 4.6% of the 1201 responders had never experienced any work-related conflicts. Burnout is present on some level by 44.2% of them. In the case of a conflict 62.2% tries to settle the problem with the source of the conflict; 41.2% talks back and one-third gets angry and unsettled. The severity of burnout and the frequency of work-related conflicts are correlated (r=0.390; p<0.000). Conclusions: The longer someone is suffering from psychic disturbances the more conflicts he/she experiences on the job. Participants usually used self-defence techniques.]

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